This is the inquiry form for how to use this site and for products purchased on this site.
Please enter your inquiry details in the form below and click "Submit".

Before you contact us
Please refer to the usage guide and frequently asked questions .
Please refer to the privacy policy for information on how we handle personal information.
*We will respond in the order in which we receive your inquiries, but if there are any inquiries that require confirmation,
Please note that depending on the level of congestion, it may take some time for us to respond to your request.
*Please note that we may take some time to respond if your inquiry falls on a Saturday, Sunday, or public holiday.

<About spam emails>
Please note that if you use a free email service (Yahoo! Mail, Gmail, etc.), our reply email may end up in your spam folder.
*If there is an error in sending the email, we may contact you by phone to confirm.

Regarding products purchased overseas and products sold on other sites
We cannot respond to products purchased outside of this website.
We do not provide any appraisal services for products purchased overseas or sold on other companies' websites.
Please be aware of this in advance.

Please note that for inquiries regarding products purchased at stores other than this website, we ask that you contact the store where you made the purchase directly.